Return Procedures

EXCHANGE AND REFUND POLICIES

We’re very sorry you’re not satisfied with your order. Your satisfaction is our top priority.

This is why you can return any SegSea products for an exchange or a refund within 14 days of receipt, as long as the products are in good condition, have not been worn or washed and still have the original tag intact.

The return costs are your responsibility except in the case of a manufacturing defect, we will pay the return costs and we will return your new item to you free of charge..

Products on clearance sale are considered final sales.

A gift card can’t not be refunded or replaced in case of loss or theft.

Refunds are processed according to the method of payment used during purchase once the parcel is received at the head office.

We kindly ask you to keep your underwear on when you are first trying your new swimsuits until you are sure that you are happy with the size and style.

Please note that returning items purchased during a sale may cancel the terms and conditions of this offer. In that case, the value of the returned items will be recalculated according to the new terms of sale.

SegSea reserves the right to refuse the return of any items that were worn, misused, altered, stained, washed or damaged in any type of way. Items received in such condition will be returned to the client. No refund will be processed, and the client will be required to pay the shipping fees of the returned items.

RETURN PROCEDURE BY MAIL

Please send us an email at info@segsea.com with the following information:

• Your name
• Your address
• Your email address
• Your phone number
• Your order number
• The reason for the return

We’ll send you a reply within 2 business days with return instructions. 

Once we receive the package, we’ll process your refund within 5 business days.

For returns originating from the United States: All returns coming from the Unites States must be done through the Unites States Postal Service (USPS). Any returned packages that require a customs fee will be refused. All returned items must be declared as a “return of Canadian merchandise” on the customs declaration. If this declaration is forgotten, the parcel may be refused and returned to the client.

For international returns: All returned items must be declared as a “return of Canadian merchandise” on the customs declaration. If this mention is forgotten, additional fees may apply; these fees may be deducted from your refund. Any returned packages that require a customs fee will be refused.

SegSea assumes the return of goods declared defective. In this case, the merchandise must still be returned by post.

SegSea is not responsible for any items lost during shipping for refunds or exchanges.

Items bought online cannot be returned or exchanged at one of our stores. For all items bought at one of our stores, please address the retailer for refunds or exchanges.