In the event that you are not satisfied with a product, we are truly sorry, as your complete satisfaction is our top priority.
But GOOD NEWS: we accept returns and pay the fees.
You can return any SegSea products for exchange or refund within 14 days of receipt, as long as the products have not been worn or washed, they are not damaged, and the original label is still attached to them.
Your satisfaction is so much our priority that we will pay the return fees and we will return your new item without delivery fees.
Sales of items sold during a clearance sale are considered final.
A gift card cannot be refunded or replaced in the event that it is lost or stolen.
All refunds will be made according to the method of payment used at the time of the original purchase, once the return is received at the head office.
We strongly recommend that you keep your underwear on when trying swim trunks until you are sure that the size and style are right for you.
Please note that returning items purchased on sale may cancel the terms and conditions of the offer. In this case, the value of the returned item and other items included in the promotion will be recalculated according to the new terms of sale.
SegSea can refuse any return of merchandise that has been worn, misused, altered, soiled, washed or otherwise damaged. Items received in such condition will be returned to the customer. No credit will be granted and the buyer will be required to pay for the return of goods, waiving all related claims.
RETURN BY MAIL POLICY
- Your name
- Your address
- Your email address
- Your phone number
- The invoice #
- And the reason for the return