Return Procedure

In the event that you are not satisfied with a product, we are truly sorry, as your complete satisfaction is our top priority.

But GOOD NEWS: we accept returns and pay the fees.

You can return any SegSea products for exchange or refund within 14 days of receipt, as long as the products have not been worn or washed, they are not damaged, and the original label is still attached to them.

Your satisfaction is so much our priority that we will pay the return fees and we will return your new item without delivery fees. 

Sales of items sold during a clearance sale are considered final.

A gift card cannot be refunded or replaced in the event that it is lost or stolen. 

All refunds will be made according to the method of payment used at the time of the original purchase, once the return is received at the head office. 

We strongly recommend that you keep your underwear on when trying swim trunks until you are sure that the size and style are right for you. 

Please note that returning items purchased on sale may cancel the terms and conditions of the offer. In this case, the value of the returned item and other items included in the promotion will be recalculated according to the new terms of sale.

SegSea can refuse any return of merchandise that has been worn, misused, altered, soiled, washed or otherwise damaged. Items received in such condition will be returned to the customer. No credit will be granted and the buyer will be required to pay for the return of goods, waiving all related claims.  

RETURN BY MAIL POLICY

Please email us at info@segsea.com  with the following informations:
  • Your name
  • Your address
  • Your email address
  • Your phone number
  • The invoice #
  • And the reason for the return
We will reply within 2 working days with the return instructions.
We will send you a return label at our expense.
Once the parcel is received, we will process your request within 5 days of receipt.
For returns from the United States:  U.S returns must be made through United State Postal Service (USPS) only. Parcels that generate custom fees will be refused. All returned items must be declared as a "return of Canadian merchandise" on the customs declaration. If this mention was forgotten the parcel could be refused and returned to the sender.
For international returns: All returned items must be declared as a "return of Canadian merchandise" on the customs declaration. If this is not indicated, additional charges may be added; These will be deducted from your refund. Parcels engaging in customs charges will be refused.
Only one return will be assumed at SegSea's expense unless the merchandise is returned because it is defective, or SegSea is faulty. In this case, the merchandise will still have to be returned by post.
If items are lost when sending for an exchange or a refund, SegSea is not responsible for this loss.
Please note that we only offer a refund for returns by mail. To make an exchange or a different item, please return your original purchase and place a new order on our site.
Items purchased online may not be returned or exchanged at a retailer. For items purchased from a retailer, please contact your dealer.